Streamline Your Success: Operations, Customer Support and Success Consulting
Elevate your business operations and customer relationship management with expert consulting designed to deliver measurable results. Our team of seasoned consultants combines industry expertise with data-driven methodologies to transform your operational challenges into strategic advantages.
Whether you're a growing startup or an established enterprise, we provide tailored solutions to optimize your workflows, enhance customer support systems and implement success strategies that drive retention and growth. Our collaborative approach ensures that we understand your unique business needs before developing customized recommendations.
Let us help you build scalable operations and customer-centric processes that will support your business today and fuel your growth tomorrow.
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About Us: Your Partners in Scalable Growth
30%
Efficiency Increase
Average improvement for our clients
20%
CSAT Improvement
Higher customer satisfaction scores
20+
Businesses Served
From startups to enterprises
We help startups and established businesses optimize their operations to achieve sustainable growth. Our leadership team brings decades of experience across industries, led by our founder with a proven track record of transformational results.
Our mission is simple but powerful: empower businesses through operational excellence, creating systems that scale with your growth while delighting your customers at every touchpoint.
Operations Consulting: Efficiency, Scalability, and Automation
Assess
Identify operational bottlenecks and opportunities
Strategize
Develop tailored optimization solutions
Implement
Execute process improvements and tech integration
Measure
Track metrics and refine for optimal results
In today's competitive landscape, operational efficiency is the difference between thriving and struggling. With 52% of startups failing due to operational issues, our consulting focuses on process optimization, automation implementation, and cost reduction strategies that create sustainable growth.
We specialize in tech stack selection and implementation, helping you choose and integrate the right CRM, ERP, and project management tools. Our supply chain and logistics expertise has helped clients reduce operating costs by up to 25% within six months.
Customer Reviews
At Investory, we had a basic Intercom set up, focused mostly on reactive support. Nadine helped us take it to the next level, to do proactive customer success.
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Nadine is very knowledgeable about Intercom and other tools. She is also very responsible, proactive and great to work with. I am happy to recommend her.
Guillermo Falco
Nadine has helped us to create a customer success journey that has a nice human approach. She is very professional, yet fun to work with.
Jaanika Jelistratov
Customer Support Solutions: Building Loyalty, One Interaction at a Time
Strategy Development
Create omnichannel support framework
Team Training
Equip agents with skills and knowledge
Knowledge Implementation
Build self-service resources
Performance Optimization
Continuous improvement through metrics
Poor customer support drives 60% of customers to competitors. Our consulting transforms your support function into a loyalty-building advantage through comprehensive omnichannel strategies spanning phone, email, chat, and social media interactions.
We develop agent training programs that improve resolution times and satisfaction scores, while creating knowledge bases and self-service portals that empower customers. Our metrics-driven approach tracks key performance indicators including resolution time, CSAT, and NPS to ensure continuous improvement.
Acquiring and retaining customers can be challenging, but it doesn’t have to be. We make Operations, Customer Success and Support accessible to startups at any stage — because everyone deserves expert guidance.
Customer Success Management: Driving Retention and Growth

Expansion
Drive upsell and cross-sell opportunities
Advocacy
Turn satisfied customers into promoters
Retention
Proactive strategies to reduce churn
Onboarding
Maximize time-to-value for new customers
The numbers don't lie: increasing customer retention by just 5% can boost profits by 25-95%. Our customer success consulting creates structured programs that maximize lifetime value through every stage of the customer journey.
We develop strategic onboarding programs that accelerate time-to-value, implement proactive engagement strategies to identify and address issues before they lead to churn, and create sophisticated segmentation strategies based on user behavior and feedback. Our tailored approach has helped clients increase customer lifetime value by up to 40%.
Our Approach: Data-Driven, Results-Oriented
Initial Assessment
We conduct a comprehensive evaluation of your current operations, support, and success functions to identify pain points and opportunities.
Strategy Development
Our team develops customized solutions tailored to your specific business needs, market position, and growth objectives.
Implementation
We work collaboratively to implement changes, ensuring knowledge transfer and sustainable adoption across your organization.
Measurement & Refinement
Through transparent reporting and continuous improvement processes, we track performance and refine strategies for optimal results.
Our partnerships have delivered impressive results. Client A increased operational efficiency by 35% while reducing costs, and Client B experienced a 42% increase in customer satisfaction scores within just three months of implementing our recommended changes.
Pricing & Packages: Flexible Solutions for Every Stage
Bronze Package
Perfect for early-stage startups and small businesses looking to establish foundational operations and support systems.
  • Initial operations assessment
  • Basic process documentation
  • Support strategy recommendations
  • Monthly advisory calls
Silver Package
Ideal for growing businesses needing to scale operations and improve customer experience metrics.
  • Comprehensive operations audit
  • Process optimization implementation
  • Support team training
  • Customer success framework
  • Bi-weekly progress reviews
Gold Package
For established businesses requiring transformational change and enterprise-grade operations.
  • End-to-end operations redesign
  • Technology stack integration
  • Advanced metrics and dashboards
  • Ongoing implementation support
  • Weekly strategic consulting
We also offer project-based consulting for specific initiatives and value-based pricing options. All engagements begin with a free initial consultation to assess your needs and determine the right approach for your business.
Our YouTube Tutorials
Watch our tutorials on YouTube for step-by-step guidance.
Learn at your own pace with clear instructions and visuals.
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Visit our YouTube Channel to explore all tutorials.
Get in Touch: Let's Discuss Your Business Needs
Ready to transform your operations and customer experience? Contact us today:
  • Phone: +44 7399419946